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STORE POLICY

CUSTOMER CARE

  1. Eligibility for Refunds:

    • Refunds are offered for products that are damaged, spoiled, or incorrect upon delivery/pickup.

    • Custom orders (cakes, cupcakes, etc.) may have limited refund or exchange options based on the nature of the order.

    • Refund requests must be submitted within a certain period (e.g., 24-48 hours after receiving the product).

  2. Non-Refundable Items:

    • Perishable goods, especially if opened or partially consumed, are often not eligible for refunds unless there's an issue with the quality.

    • Special order items or customized baked goods may have non-refundable deposits.

  3. Refund Process:

    • Customers may be asked to provide proof (e.g., photos) of the defect.

    • The refund could be processed back to the original payment method or offered as store credit.

    • Some bakeries may offer a replacement rather than a monetary refund.

  4. Cancellations:

    • Orders can typically be canceled within a certain time frame (e.g., 24 hours for regular orders, 72 hours for custom orders), after which a refund may not be possible.

To get the specific refund policy for Donnell's Bakery, it’s best to check with us directly or refer to their website or customer service team.

PRIVACY & SAFETY

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Privacy Policy:

  1. Information Collection:

    • Personal Information: Name, contact details (email, phone number), address, and payment information collected during orders, inquiries, or newsletter sign-ups.

    • Usage Data: Information about how customers interact with the website (cookies, browsing patterns) to improve user experience.

  2. Use of Information:

    • Order Fulfillment: Personal data is used to process orders, provide customer support, and communicate about orders.

    • Marketing: Email addresses may be used to send promotions, updates, or newsletters (with customer consent).

    • Improvement: Usage data helps improve website functionality, services, and user experience.

  3. Information Sharing:

    • Third Parties: Personal data may be shared with payment processors, delivery services, or legal authorities if required, but not sold to third-party marketers.

    • Security Measures: Data is secured using encryption, firewalls, or secure payment gateways to prevent unauthorized access.

  4. Customer Rights:

    • Customers can request to view, correct, or delete their personal information.

    • Opt-out options for marketing emails and cookie tracking.

  5. Data Retention:

    • Data is retained for as long as necessary to fulfill orders or comply with legal obligations.

Safety Policy:

  1. Food Safety:

    • The bakery adheres to local food safety regulations (e.g., health department inspections, allergen labeling).

    • Proper hygiene and handling practices are maintained in all food preparation and packaging processes.

  2. Customer Safety:

    • Safe transaction methods (secure online payments, in-store contactless payments).

    • COVID-19 precautions, such as sanitized surfaces, staff masks, or curbside pickup, may be included to ensure health and safety.

  3. Website Security:

    • Use of SSL certificates to secure transactions and protect customer data during online orders.

    • Regular monitoring for potential security breaches or vulnerabilities.

To know Donnells Bakery’s specific Privacy & Safety Policy, it would be best to consult their official website or reach out to their customer support

WHOLESALE INQUIRIES

Wholesale Inquiry Process:

  1. Contact Information:

    • You can typically contact the bakery via a designated email address or phone number specifically for wholesale orders.

    • Some bakeries provide an online form on their website for submitting wholesale inquiries, where you can include details about your business and your order requirements.

  2. Information to Include in Your Inquiry:

    • Business Name and Type: Include your business name and a description of your business (restaurant, café, grocery store, etc.).

    • Products of Interest: Specify which products you are interested in (bread, pastries, cakes, etc.).

    • Order Quantities: Provide an estimate of the quantities you would like to order on a regular basis.

    • Delivery/Pickup Preferences: Indicate whether you need delivery or if you will pick up the goods yourself.

    • Special Requests: Mention any special packaging or labeling needs, or dietary requirements (gluten-free, vegan, etc.).

  3. Pricing and Terms:

    • The bakery will provide you with wholesale pricing based on the volume of your order.

    • Payment terms (e.g., prepayment, net-30) and minimum order quantities will likely be discussed.

    • Delivery schedules and shipping fees (if applicable) will also be outlined.

  4. Samples:

    • Many bakeries offer samples of their products so you can evaluate quality before committing to a large order.

  5. Agreement/Contract:

    • For ongoing wholesale relationships, the bakery might require a formal agreement outlining order frequency, payment terms, and other contractual obligations.

For specific details on how to make wholesale inquiries at Donnells Bakery, contacting them directly through their website or customer service line would give you the most accurate and up-to-date information.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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